William & Laing Sue Rutledge

We were referred to Jason by a friend of a friend when we (New Yorkers) were thinking of buying a second home on Oahu. We were extraordinarily lucky in finding him, as Jason Lum and Realty Isle are simply the best!

We met Jason and his colleague, Ian Brooks, when we were in Honolulu over Christmas. We discussed with them our requirements and desires for a vacation home, and they offered thoughtful recommendations on various areas on Oahu that could meet those needs. As they took us to various properties, we immediately recognized how thoughtful, knowledgeable, and straightforward they were, but we did not fully realize how terrific they were as people.
That became crystal clear as we continued our search from 5,000 miles away through the following couple of months. Jason sent us listings and chatted with us whenever we needed to talk — always in a very friendly and comfortable way, offering thoughtful opinions on various options. When a property we liked in the Kailua area became available (that Jason told us would be gone very quickly), a quick trip back to the Islands affirmed it was exactly right for us. We then spent the following couple of days on the phone with Jason working through bid strategies and options — which proved to be fully successful!

Jason played middleman throughout the succeeding weeks as we carried out the necessary inspections and other pre-closing requirements. We were on the phone with him almost every night, as he gave freely of his time. His knowledge and warmth made our property purchase incredibly smooth- there were absolutely no hiccups or issues. In addition to helping to carrying out these steps, Jason also was terrific in offering recommendations on how to deal with any renovation, redecoration, electrical, or plumbing issues that we thought needed to be addressed. As I met with various professionals, it was clear that Jason is well known and respected in Kailua and Oahu in general. The degree of personal care he gave us was extraordinary and did not end when we expected it would. Once all the steps needed to be taken pre-closing were done, any normal agent would have moved on to his other clients, and left us to fend for ourselves. Not Jason. When I came back to Oahu to do the final walk-through and some preliminary shopping, Jason accompanied me to make the process so much easier. Jason continued to look after us after my husband joined me for the closing — calling and checking to make sure the workmen were doing what we wanted and joining us for a celebratory lunch.

It is hard to express how much it meant to have someone who welcomed us to Hawaii like family. There may be other agents who have his degree of technical expertise (although we have not met any), but it is his easy warmth and support that we will always remember with great fondness. Navigating a major purchase from 5,000 miles away could have been arduous but with Jason it became altogether doable. To put it succinctly, he is special not just as an agent but as a person

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